Shipping policy

International shipping: We ship worldwide. Shipping to countries outside Canada and the United States is calculated at checkout based on your destination and order weight, using live carrier rates. You’ll see the exact cost before you pay.

Customs, duties & import fees: Orders shipped outside Canada may be subject to customs duties, taxes, or import fees set by your local authorities. These charges are the responsibility of the customer and are not included in your order total or shipping cost.

Tracking your order: Once your order ships, you’ll receive a tracking number by email. If you haven’t received tracking within 3 business days of ordering, please reach out at info@raiona.ca.

A note on our packaging: Our elixir is housed in glass and packed thoughtfully to arrive safely. If your order arrives damaged, please contact us within 7 days with a photo and we’ll make it right — see our Refund Policy for details.

Questions? Email us at info@raiona.ca and we’ll respond within 1–2 business days.

RAIONA — wear healthy.